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₹30,000.00 ₹45,000.00
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Hospitality and Tourism Core Program

This Hospitality and Tourism Core Program is designed to provide learners with a comprehensive understanding of the critical aspects of the hospitality and tourism industry. By the end of the course, learners will have gained the knowledge and skills necessary to excel in various roles within this dynamic and growing sector.

This course will prepare learners to take on various roles in the hospitality and tourism industry, from front-line service positions to management roles. They will gain practical skills and industry knowledge that will enable them to contribute to the success of hospitality and tourism businesses and pursue rewarding careers in this vibrant sector.

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SKU:Hospitality and Tourism Core ProgramCategory:

Course Outline:

  1. Introduction to Hospitality and Tourism
  • Overview of the Hospitality Industry
  • Definition and Scope
  • Key Sectors: Accommodation, Food and Beverage, Travel and Tourism
  • Tourism Fundamentals
  • Types of Tourism (Leisure, Business, Eco, Cultural)
  • Tourism Supply Chain
  1. Customer Service Excellence
  • Principles of Quality Customer Service
  • Understanding Customer Needs and Expectations
  • Delivering Exceptional Service
  • Communication Skills
  • Verbal and Non-verbal Communication
  • Handling Complaints and Feedback
  1. Hospitality Operations Management
  • Front Office Management
  • Reservation Systems and Check-in/Check-out Procedures
  • Guest Relations and Concierge Services
  • Housekeeping Operations
  • Housekeeping Standards and Procedures
  • Inventory and Supply Management
  1. Food and Beverage Management
  • Restaurant and Food Service Operations
  • Menu Planning and Design
  • Food Safety and Hygiene Standards
  • Beverage Service
  • Managing Beverage Operations
  • Wine and Bar Management
  1. Travel and Tourism Management
  • Travel Agency Operations
  • Booking and Reservation Systems
  • Tour Planning and Itinerary Design
  • Tourism Marketing
  • Promoting Destinations
  • Digital Marketing Strategies
  1. Event Planning and Management
  • Event Coordination
  • Types of Events (Corporate, Social, Cultural)
  • Planning and Executing Events
  • Event Logistics
  • Venue Selection and Management
  • Budgeting and Financial Planning for Events
  1. Hospitality Marketing and Sales
  • Marketing Strategies
  • Branding and Positioning
  • Digital Marketing and Social Media
  • Sales Techniques
  • Developing Sales Plans
  • Building and Maintaining Customer Relationships
  1. Financial Management in Hospitality
  • Financial Principles
  • Basic Accounting and Financial Statements
  • Budgeting and Forecasting
  • Revenue Management
  • Pricing Strategies
  • Maximizing Revenue and Profit
  1. Sustainable Practices in Hospitality and Tourism
  • Sustainable Tourism
  • Principles and Practices
  • Impact of Tourism on the Environment
  • Corporate Social Responsibility (CSR)
  • Implementing CSR Programs
  • Community Engagement and Ethical Practices
  1. Future Trends and Career Development
  • Industry Trends
  • Emerging Trends in Hospitality and Tourism
  • Technology and Innovation in the Industry
  • Career Development
  • Building a Professional Network
  • Career Paths and Opportunities in Hospitality and Tourism

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